The Blog Single

Location: Palm Beach Gardens, FL

Job Summary:

Behavioral Healthcare clinic is seeking a dedicated and empathetic Admissions Specialist to join our team. The Admissions Specialist will play a crucial role in the intake process, serving as the first point of contact for individuals seeking treatment. This position requires exceptional communication skills, a strong understanding of mental health and substance abuse disorders, and the ability to provide compassionate support to clients and their families.

Responsibilities:

• Conduct initial screenings and assessments to determine eligibility for Virtual IOP and OP services.
• Respond promptly and professionally to inquiries from potential clients, family members, and referral sources.
• Provide accurate information about Sygnity Wellness programs, services, and admissions procedures.
• Collaborate with clinical staff to gather necessary clinical information and ensure a smooth transition into treatment.
• Coordinate insurance verification and obtain authorization for services as needed.
• Facilitate the admissions process, including completing necessary paperwork and obtaining required consents.
• Maintain detailed and accurate records of all client interactions and admissions activities.
• Provide ongoing support and guidance to clients and their families throughout the admissions process.
• Participate in team meetings and training sessions to stay updated on program developments and best practices.
• Adhere to all relevant legal and ethical guidelines governing client confidentiality and treatment.

Qualifications:

• Minimum of 2 years of experience in admissions, intake coordination, or a related role in the mental health or substance abuse treatment field.
• Strong understanding of mental health and substance abuse disorders, treatment modalities, and recovery principles.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients and families.
• Proficiency in conducting assessments and screenings using standardized tools.
• Knowledge of insurance verification and authorization processes preferred.
• Ability to work independently and as part of a multidisciplinary team in a fast-paced, virtual environment.
• Compassionate and nonjudgmental approach to working with individuals facing mental health and substance abuse challenges.
• Familiarity with telehealth platforms and technology is a plus.
• Commitment to upholding the highest standards of professionalism, confidentiality, and ethical conduct.

Other Requirements:

• Must be available to work full-time.
• Must be able to clear a Level 2 background check.
• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Ability to Commute:
• Palm Beach Gardens, FL (Required)

Benefits:

• Competitive salary (commensurate with experience) and benefits package, including health insurance, 401k retirement savings plan, and PTO.
• Opportunities for professional growth and advancement within a growing and dynamic organization.
• A supportive and collaborative work environment with a focus on employee well-being and professional development.
• Schedule:
• Evenings as needed
• Monday to Friday
• Weekends as needed