Location: Sunrise, FL

Job Overview:
We are seeking a highly motivated and dedicated Resolution Specialist to join our dynamic team. In this role, you will be responsible for managing escalations, resolving complex customer issues, and ensuring a positive customer experience. If you have strong problem-solving skills, attention to detail, and a passion for delivering outstanding customer service, this is the perfect opportunity for you!

Key Responsibilities:

• Case Management: Take ownership of escalated appeals and claims, investigating each case thoroughly to determine the best resolution path.
• Customer Communication: Provide clear, empathetic, and professional communication to customers regarding policy guidelines, decisions, and resolutions.
• Collaborative Problem Solving: Work closely with the team to resolve complex issues, maintaining a seamless case management process.
• Compliance and Accuracy: Balance customer satisfaction with strict adherence to policy guidelines, ensuring fair and accurate resolutions.
• Multitasking: Manage multiple cases simultaneously while maintaining attention to detail and meeting deadlines.

Qualifications:

• Experience: Proven track record in customer resolution or dispute management. Claims experience in the insurance industry is a plus.
• Communication Skills: Exceptional verbal and written communication abilities with an emphasis on active listening.
• Organizational Skills: Strong organizational abilities, capable of managing several tasks at once with efficiency.
• Tech-Savvy: Proficiency with Microsoft Office Suite and the ability to quickly adapt to new tools and systems.
• Attitude: A positive, team-oriented mindset with the ability to work independently when necessary.

Why You Should Apply:

• Competitive Compensation: Enjoy a rewarding bonus structure and salary with excellent benefits.
• Comprehensive Benefits: Health, vision, dental, life insurance, 401(k), and paid time off.
• Growth Opportunities: Take advantage of career advancement opportunities in a fast-growing company.
• Collaborative Culture: Work in a supportive and positive work environment where your contributions are valued and recognized.

Job Type: Full-time
Schedule: Monday to Friday, with overtime and weekend availability as needed.

Join a company that values your expertise, offers career growth opportunities, and provides a supportive environment for professional development. Apply today to become a part of a team that thrives on problem-solving and delivering exceptional service!